10. Monitoring and Quality Assurance

Monitoring and quality assurance of the work that is done with tenants ensures that tenants are receiving adequate support that is safe, progressive and also allows monitoring of staff to ensure their safeguarding.  This will be done through your organisations own internal systems, case notes and through staff contact in supervisions, 1:1s or team meetings.

Also, the Domestic Abuse Housing Allicance (DAHA) is a partnership service currently in England, embedding best practice and implementing standards in order to improve the housing sector's response to domestic abuse.  Furthermore, they have developed an accreditation again where social landlords can assess the work that they are doing as a housing provider responding to domestic abuse, as well as making improvements through their free resources.  

More information on the DAHA can be found on the link below.