4. Policies and Procedures

Organisational policies, procedures and systems strongly influence how we respond to tenants experiencing domestic abuse.

Effective strategies guide staff legally and ethically through the interventions permitted and resources available.

Systems for recording information also have an impact on outcomes for tenants experiencing domestic abuse. Evolving IT systems and software must be streamlined, responsive and fit for purpose; in line with the changing role of social landlords, this is an ongoing process.

Practice example - Monmouthshire Housing Association's Domestic Abuse Policy

Monmouthshire Housing Association (MHA), has developed and implemented a combined policy and procedures document which gives information for staff on:

  • Support
  • Property security
  • Tenancy management - sole tenancy (perpetrator), sole tenancy (victim) and joint tenancy (relationship breakdown)
  • Rent arrears
  • Chargeable repairs
  • Anti-social behaviour and domestic abuse
  • Performance management
  • Risk management staff
  • SharePoint
  • Equal opportunity and diversity

To further support staff MHA has created an extensive appendix which indentifies and provides easy access to the relevant forms, plus background information. It includes:

  • Good practice guidelines in relation to interviewing victims/survivors
  • Referral pathway and support agencies
  • Domestic abuse form
  • Safe lives domestic abuse, stalking and harassment risk assessment tool
  • Guidance on making a MARAC referral
  • Safety planning overview
  • Use of surveillance - statement of intent
  • Statutory guidance on controlling or coercive behaviour in a family relationship
  • MARAC referral form